04 / VENUE MANAGEMENTFrom the first enquiry to the board report.
Tools for the people behind the hospitality.
Haila+ brings customer engagement, daily operations and financial oversight into the same venue environment. Start with a listing and build a more connected view of your customers, team, costs and business performance.
Put your venue’s AI chatbot on your own website
Create or claim your venue listing, add the information guests need and train the chatbot on your venue. Use the Add to Website option to place a portal to your HailaTable venue experience on your own website, so customers can chat with your venue’s AI while browsing there. Help guests explore your menu, opening hours, facilities and booking information using the details you provide. Keep that information current so the chatbot has useful answers to work with.
Manage customers and their touchpoints
Bring bookings, customer enquiries and venue interactions into a clearer customer view. The venue CRM helps you review contact details, notes and recorded touchpoints such as loyalty, messages, vouchers and tickets. Export contacts when needed and keep follow-up activity connected to the customer record.
Accounting & cash flow
Connect Xero to support accounts payable, general ledger review, financial analysis and cash-flow planning. Reconcile supplier statements against payables, investigate variances and review coding. Use balance-sheet workpapers and recommended journals to support account reconciliations. Explore ratios, trends and financial reports, then consider 3, 6 or 12-month cash-flow projections and the receipts, expenses, payroll and capital spending behind them. AI support helps explain the numbers; review recommendations and draft reports before relying on them.
Yield management & food costs
Build recipes, including a starting point from your menu, and connect ingredient costs to what you sell. Scan supplier invoices, monitor price increases and import daily sales to understand food costs and margins. Compare purchases with expected ingredient use from sales, record wastage and investigate unexplained usage. Use food-cost trends and month-to-date or year-to-date reports to focus on the costs you can control.
Staff management & labour costs
Plan rosters and breaks, give staff a clock-in and clock-out process, and keep track of licences and training. Review labour costs alongside sales so staffing decisions reflect trading activity. Staffing reports bring cost percentages, training needs and outstanding issues together, helping you prepare for the next shift and the next management discussion.
Board & governance
Prepare a board report and assemble a board pack with supporting information from finance, cash flow, yield and staffing. Quick access to those reports helps directors and owners move from headline results to the underlying detail. Draft financial reporting supports the NZ IFRS RDR reporting context where applicable, with review needed for the organisation’s circumstances. Bring performance, risks and decisions into a more structured governance conversation.